Shipping policy

It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. 

All orders are processed within 1 to 5 business days (excluding weekends and holidays or specified pre-order ship out dates) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer flat rate shipping to states within the U.S.

For multiple shipping options, you can list carrier options, prices, and delivery times in a table.

Shipping option	Estimated delivery time	Price
Economy	1-7 business days	$6
Economy	1-7 business days	$11

In-store pickup

You can skip the shipping fees with free local pickup at 3002 N Broadway, Pittsburg Kansas 66762, United States. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 12pm-2pm on Tuesdays. Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping.

Shipping to P.O. boxes

If your order cannot fit in a P.O. Box, we will not ship your package to that address. We will contact you via phone call or email to confirm a different shipping address. 

Refunds, returns, and exchanges

Thank you for shopping at Jake's Celebrations. If you are not entirely satisfied with your purchase, we're here to help.

Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at orders@jakescelebrations.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at orders@jakescelebrations.com.